k99 Privacy Policy

1. Introduction

This Privacy Policy describes how k99 ("we", "us", "the Platform") collects, stores, uses and protects the personal information of users ("you") who register and use the services available at k99.sx, including the k99 mobile app. It covers all platform activities — account registration, PKR deposits and withdrawals, gameplay across Slots, Live Casino, Sports Betting, Esports, Bingo and Table Games, and all customer support interactions.

By creating a k99 account or using any platform service, you acknowledge that you have read this Privacy Policy and agree to the practices described in it. If you do not agree with how we handle personal data, you should not register an account or continue using the platform.

This policy is written in plain English so that every Pakistan player can clearly understand what data we hold and why. We believe that transparency about data use is an important part of running a trustworthy platform.

2. Data We Collect

The information we collect falls into two categories: information you provide to us directly, and information we collect automatically when you use the platform.

2.1 Information You Provide

• Registration details: full name, date of birth, email address, mobile number and a username of your choice.
• Identity verification documents: when required, a government-issued ID or other document to confirm your identity and age. This is a standard process for any platform handling PKR financial transactions.
• Payment information: your JazzCash or Easypaisa mobile number, Raast ID, bank account details or card information depending on which deposit and withdrawal method you choose. Full card numbers are never stored by k99 — they are passed directly to the payment processor.
• Communication records: messages you send to our support team, including chat logs, emails and any documents you share during a support interaction.
• Responsible gaming preferences: any deposit limits, loss limits or self-exclusion periods you set in your account settings.

2.2 Information Collected Automatically

• Device and browser data: device type, operating system, browser version, screen resolution and language settings.
• Connection data: IP address, approximate location derived from IP, and network type (mobile data or Wi-Fi).
• Session and activity data: pages visited, games played, bets placed, time and duration of sessions, login history and any in-app clicks or interactions.
• Cookie data: session cookies, preference cookies and — where consented — analytics cookies. Full details are in Section 6.

We collect only what is genuinely needed. If a piece of information is not required to operate your account or process your PKR transactions, we do not ask for it.

3. How We Use Your Data

The table below summarises the main purposes for which we use your personal information and the basis on which we do so.

We will never use your data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

4. Sharing Your Data

k99 does not sell or rent your personal information to any third party. We share data only where it is strictly necessary and with parties who are contractually bound to handle it securely.

4.1 Payment Processors

To process your PKR deposits and withdrawals, we share the minimum necessary payment details with the relevant payment provider — JazzCash, Easypaisa, Raast, a bank or a card processor. These providers operate under their own privacy frameworks and are bound by applicable financial data protection standards.

4.2 Identity Verification Partners

Where identity verification is required — for example, before releasing a large withdrawal — we may share your name, date of birth and document images with an accredited identity verification service. This data is used solely for the purpose of confirming your identity and is not retained by the verification partner beyond the period required to complete the check.

4.3 Game Content Providers

Live Casino games on the k99 platform are streamed by third-party studio providers. These providers receive only the session token and game history data necessary to run the live game. They do not receive your full personal profile, contact details or payment information.

4.4 Legal and Regulatory Disclosure

We may disclose your personal information to relevant authorities if required by law — for example, in response to a court order, an investigation into financial crime or an official inquiry. In such cases, we disclose only what is strictly required by the relevant legal instrument.

5. Payment Data and PKR Transactions

All financial transactions on k99 are denominated in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfers and card payments. Each of these channels has specific data handling implications that are worth understanding.

5.1 Mobile Wallet Transactions

When you deposit or withdraw via JazzCash or Easypaisa, your registered mobile number is shared with the respective wallet provider to initiate the transaction. The wallet provider confirms the transaction status back to k99. Neither k99 nor the wallet provider stores your wallet PIN or any authentication credential on your behalf.

5.2 Bank and Card Transactions

Bank transfer and card payments are processed via a PCI-DSS compliant payment gateway. k99 does not store full card numbers, CVV codes or bank account passwords. We retain only a masked card reference (e.g., last four digits) to help you identify your payment method in your account dashboard.

5.3 Transaction History

Your full PKR deposit and withdrawal history is available in your account transaction log. This data is retained for the period specified in Section 7 (Data Retention) and may be shared with you on request in a structured format.

6. Cookies and Tracking

k99 uses cookies — small text files stored on your device — to keep the platform working correctly and to understand how users navigate the site and app.

6.1 Essential Cookies

These cookies are necessary for the platform to function. They maintain your login session, remember your language preference and keep your bet slip active while you browse. You cannot opt out of essential cookies while using the platform, as doing so would break core functionality.

6.2 Analytics Cookies

With your consent, we use analytics cookies to understand aggregate user behaviour — which pages are visited most, where users drop off and how the mobile app performs on different Android and iOS devices. This data is anonymised and used purely to improve the platform experience. You can withdraw consent at any time via the cookie preference centre in your account settings.

6.3 No Advertising Cookies

k99 does not use advertising or retargeting cookies. We do not allow third-party ad networks to place cookies on your device through our platform. Your browsing activity on k99 is not shared with any advertising platform.

6.4 Cookie Lifespan

Session cookies expire when you close your browser or log out. Preference cookies persist for up to 12 months so the platform remembers your settings on your next visit. Analytics cookies, where consented, have a maximum lifespan of 13 months before they must be re-consented.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our obligations and resolve any outstanding matters.

• Account and identity data: retained for the lifetime of your account plus five years after closure, to comply with financial record-keeping obligations.
• Transaction records: retained for five years from the date of the transaction.
• Customer support records: retained for two years from the date of the interaction.
• Session and activity logs: retained for 13 months on a rolling basis, then anonymised or deleted.
• Marketing preferences: retained until you withdraw consent or close your account, whichever comes first.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Security

Protecting your personal data and your PKR account balance is a top priority at k99. We apply a layered security approach that includes both technical controls and internal access policies.

8.1 Technical Controls

• All data transmitted between your device and k99 servers is encrypted using TLS 1.2 or higher.
• Stored personal data is encrypted at rest using industry-standard AES-256 encryption.
• Payment data flows through PCI-DSS compliant processing infrastructure.
• Intrusion detection systems monitor our network continuously for unusual activity.

8.2 Access Controls

Access to personal data within k99 is restricted on a strict need-to-know basis. Staff members can only access the account records relevant to the task they are performing, and every access event is logged with a timestamp and user ID. Access rights are reviewed periodically and revoked immediately when a staff member leaves the organisation.

8.3 Your Responsibility

While k99 takes strong measures to protect your data at our end, account security also depends on you. Use a strong, unique password for your k99 account, enable any two-factor authentication options available, and never share your login credentials with anyone. k99 will never ask for your password through any channel.

9. Your Rights

As a k99 account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team through the channels listed in Section 12.

• Right of access: you can request a copy of all personal data we hold about you. We will provide this in a structured, readable format within a reasonable timeframe.
• Right to rectification: if any personal information we hold about you is inaccurate or out of date, you can ask us to correct it. For changes to core identity data (name, date of birth), we may request supporting documentation.
• Right to erasure: after your account is closed and all financial obligations are settled, you can request that we delete your personal data. Note that we are required to retain transaction records for the period specified in Section 7 even after an erasure request.
• Right to restrict processing: you can ask us to limit how we use your data while a correction request or a dispute is being resolved.
• Right to withdraw consent: where we process your data based on your consent — such as for marketing communications or analytics cookies — you can withdraw that consent at any time. Withdrawal does not affect any processing carried out before the withdrawal.
• Right to object to marketing: you can opt out of promotional emails and notifications at any time by updating your communication preferences in account settings or by contacting support.

10. Under-18 Protection

k99 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use any k99 service. We do not knowingly collect personal data from anyone under 18.

During registration, users are required to confirm their date of birth. Where we have reasonable grounds to believe that a user is under 18, the account will be suspended pending identity verification. If verification confirms the user is underage, the account will be permanently closed and any deposited funds returned after investigation.

If you believe a minor has accessed the platform using your account or another account, please contact our support team immediately so the situation can be investigated and the account secured.

We encourage account holders to use parental control software to prevent minors from accessing gambling websites on shared devices. More guidance is available on our Responsible Gaming page.

11. Changes to This Policy

k99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable standards. When we make material changes, we will notify active account holders via their registered email address or through an in-app notification, and we will update the "Last Updated" date at the top of this page.

We recommend reviewing this page periodically, especially if you have been inactive for a while and are returning to the platform. Your continued use of k99 after a policy update is published constitutes acceptance of the revised Privacy Policy. If you do not agree with a material change, you may close your account before it takes effect.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please get in touch with our support team. Contact options and response times are listed in our FAQ section.

All data-related requests will be acknowledged promptly and handled with appropriate care. Where a request is complex or involves a large volume of data, we may require additional time but will keep you informed of progress throughout.